How's This For Tech Support?

0 comments suggest edit

Micah Dylan (CEO of VelocIT) writes about a tech support call he had with Comcast, the local cable company.

To sum (though you should go read it) Micah can’t login to the Comcast website and the tech support guy tells him to call Microsoft claiming it’s a problem with the browser!

Comcast Really?! You expect your customer to call Microsoft and singlehandedly convince them to update their browser so it works with your website, rather than following the lead of millions of other websites and making the website work with the browser? Really?

Found a typo or error? Suggest an edit! If accepted, your contribution is listed automatically here.



0 responses