Praise For a Good Company

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Today I was thinking about how much I enjoy doing business with a particular company and realized my natural inclination was not to blog about it. Yet when a company really drops the ball, I have no problem airing my criticisms. I don’t know about you, but I don’t like to be around people who are only critical and never offer praise. It gets to be tiresome.

So today I would like to give a shout out to Paychex (I am not in any way affiliated with them other than being a customer). We signed up with them to handle our payroll and everything has been extremely smooth. We had a few problems (not related to them) when we initially started and they went way above and beyond to help us straighten our books related to payroll.

Not only that, the payroll specialist who handles our account is extremely courteous and helpful on the phone. Just an all around cool guy. It is very telling when you are looking forward to calling in payroll because you like talking to the rep. Paychex just seems to understand customer service and gets it right.

So tell me, who deserves your shout out today?

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2 responses

  1. Avatar for Eber Irigoyen
    Eber Irigoyen August 11th, 2006

    I was thinking the exact same thing yesterday when I had to call Cingular for a problem I had with my account getting billed for text messaging when I thought I had it covered
    the guy just fixed the problem and they will credit me for the past two months, he gave information on the plans and explained why I wasn't covered and so on, I was really happy

  2. Avatar for Doubting Naysayer
    Doubting Naysayer August 13th, 2006

    InterfaceFLOR (Configurator:
    American Apparel (Non-Sweatshop Clothing:
    Whole Foods (Oraganic Foods for the lazy)
    Red Rock Coffee - Mountain View, CA (non-profit, community coffee shop)