Anybody Use Quickbooks Online

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Just curious if any of my fantastic readers (or Google searchers, welcome. Nothing but love for ya) have experience with using Quickbooks Online. If so, let me know in the comments what your experience with it has been. Thank you.

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17 responses

  1. Avatar for Niels Hansen
    Niels Hansen June 24th, 2005

    We use and love it. It allows us to have our contractors enter their time into the system as well. The only thing that "Sucks" is that it will not work with FireFox, the Mac or Linux. So if you only use IE than your good.

    It does what we need it to do and it allows all the partners of the company instant access to the books from anywhere. I don't know how many times I have been at a client and they say they don't have the invoice and I can then go into the browser select the invoice and email it to them from their own office!

  2. Avatar for haacked
    haacked June 26th, 2005

    Thanks for the tip Niels. I'll look into it more then.

  3. Avatar for MARC
    MARC December 27th, 2006

    Do not subscribe to this service, it is absolutely god awful.

  4. Avatar for jellop
    jellop June 28th, 2007

    I am a former Quickbooks Online annual subscriber. Here is all I can say: IT SUCKS!!!! DON'T DO IT!!!!!

  5. Avatar for John Lindberg
    John Lindberg July 23rd, 2007

    It started out great, but the only way to reach help or support is by email. They guarantee a 30min response, but often never call. Most responses are days, not muniutes, and consist of canned computer responses not relevant help

  6. Avatar for Jim Andersen
    Jim Andersen October 5th, 2007

    I am a CPA who tried to use QBOE as the engine for all my clients. It was the biggest mistake of my life. I am no wailing because I have decided to convert all of my clients back to regular QuickBooks. It is costing me a fortune to do this.
    Their technical service is horrifically awful. Their engineers go home at 5PM no matter how great the problem is. And don't even think of getting any service over a weekend. I had one technical problem with one client's file that took it down for over a week. They didn't even care. After hearing from a very angry client that didn't care what my technical problems were, that was it for me. I'm converting back and cancelling all my subscriptions.
    I feel comfortable leaving my email address. Go ahead and ask me questions. I'll be glad to share my nightmare with you.

  7. Avatar for Brad in Seattle
    Brad in Seattle December 11th, 2007

    DON'T DO IT!
    We are on Macs and we were surprised to learn that it doesn't work in FireFox - you HAVE to use IE. So we have to start Parallels, run XP, start IE, log in, save our changes, and shut down Parallels just to do an invoice. IT'S TERRIBLE!
    On top of that, we just tried to do an export of our data, and it won't let us because we don't have QuickBooks installed in XP under Parallels - it won't even let us bypass that to download the file so we can send it to our accountant. Total BS.
    Still waiting to hear back from tech support.

  8. Avatar for Jeff Walden
    Jeff Walden December 8th, 2008

    I use both a Mac and a PC for my daily business. The biggest downside to Quickbooks online has been that it will only run on Firefox. However, I just read a blog post from July 2008 that said Intuit is working on removing ActiveX from Quickbooks Online which will make the system accessible with Firefox and Safari.
    Other than that, the service has been great. I was previously using Quickbooks Simple Start as a local installation but this is much easier now that my employees can post their time and all of the data is central. I use a service called Minute7 to allow others to post their time and expenses.

  9. Avatar for Accounting Guru
    Accounting Guru February 24th, 2010

    They really need to update their servers. It has been getting slower and slower during the normal business hours!!!! If I had my choice, I would not even use quickbooks. This software is still stuck in the 80's even with upgrades. Look around, how far the technology has advanced......

  10. Avatar for Scott
    Scott April 3rd, 2010

    This is the most frustrating product I have ever used on my computer. You would think something so simple wouldn't be so difficult to understand and look so ugly!

  11. Avatar for David
    David March 20th, 2011

    We have used it for a few years now and it is very frustrating. It locks transaction type for anything similar to a previous transaction. I loaned my business money very early on, by wiring funds to the corporate bank account. From then on ANY incoming wire is set as a wire from me to the company. I am able to change the internal account from which the funds come from but as 99% of all the wires we get now are from customers, I am unable to select customers, only internal accounts. QBO does this across all transaction types. The recommendations are usually worthless. Overall not impressed and we pay $400 per year for it.
    I would suggest you find a different option.

  12. Avatar for Greg Smith
    Greg Smith March 22nd, 2011

    Just started using it for a new company we setup. I thought it would be a fabulous solution to operate in a cloud with our corporate resources spread out over quite some distance. The ability to simply access the books over the internet seemed ideal.
    I hope I have not made a HUGE mistake but in the last couple days I have been down more than up. This scares the hell out of me as we are a seasonal business (currently in the off season). If this were to occur during peak - I would be screwed.
    I have read so many blogs that indicate there are chronic and unresolved issues with support and product stability for quite some time I believe I should "cut and run" now before I get too deep in this mess.
    I am still in my trial period so I have a few weeks left for that.
    Sooo disappointed in Intuit here. How do you bring a product to market with so little committment to support and overall stability?

  13. Avatar for Sarah
    Sarah July 22nd, 2011

    If you need something to manage your products & pricing, as well as Purchase Orders and Invoices - I'd check out They have really responsive customer service.
    It’s a SaaS platform ($50/month) that manages the items you buy & sell. It's completely integrated with POs and Invoices. When you input your items you are able to assign customized, private pricing - then share the product catalogs individually with customers.
    Your customers can then create & send POs based directly on your product catalog. This is nice because:
    1. It’s easier for your customers to place order with you (vs PDF sales sheets & POs attached to emails)
    2. it’s easier for you to receive orders because you know the POs will always come through with the correct product & pricing info.

  14. Avatar for Angry Quickbooks Online Custom
    Angry Quickbooks Online Custom October 10th, 2011

    Quickbooks online horrible. Stay away from this product. The basic version (Essentials) is useless for any practical purposes. A simple entry for a client can't be done on the Essentials version. You have to upgrade to the Plus version for 50% more in monthly price. This is just plain awful and it is done to squeeze every penny from the customers. STAY AWAY FROM THIS PRODUCT. IT IS NOT WORTH YOUR MONEY.

  15. Avatar for Darren
    Darren December 28th, 2011

    Avoid if you need a real accounting system. The cons of this shoddy product far outweigh the benefits of being cloud-based.

  16. Avatar for Kindred1845
    Kindred1845 March 17th, 2012

    I have been using Quickbooks Online as a remote bookkeeper and accountant for the past 9 months, I have 5 clients and all five use 1 of the four versions. It appears that a significant amount of the issues begin complained about here have been resolved. I've used all four online versions provided and had no issues. Some complaints I am hearing here actually sound more like a lack of knowledge on using the program as much as functional trouble, such as transaction designation and auto recall function trouble. I work with nothing but small business and I highly recommend this product to my clients. The complaint about downloading to send to your accountant shouldn't even be there as you can invite your accountant to view your file even with a 1 user version. I and my clients have been very happy with the functionality and usefulness - I will say that the more simple products offered are not for any significantly sized businesses, but for small business functions it works beautifully.

  17. Avatar for Ken C
    Ken C May 24th, 2012

    Quickbooks online crashed again. This entire day we cannot access any of our accounting data. No billing, no shipping!! They ran a security test and crashed the system. Who in their right mind runs this in the middle of the work week when companies depend on this to run thier business! We have no back up data so id Intuit loses the data we are just out of luck. And in the middle of this crisis their support has gone home for the night.