Micah Dylan (CEO of VelocIT) writes about a tech support call he had with Comcast, the local cable company.

To sum (though you should go read it) Micah can’t login to the Comcast website and the tech support guy tells him to call Microsoft claiming it’s a problem with the browser!

Comcast Really?! You expect your customer to call Microsoft and singlehandedly convince them to update their browser so it works with your website, rather than following the lead of millions of other websites and making the website work with the browser? Really?

What others have said

jayson knight Mar 01, 2007 12:03 PM

# re: How's This For Tech Support?

It's actually pretty sickening how many ISP's dump calls over to Microsoft. They never want to take responsibility for anything. MS, of course, will push the call back to the ISP. What does this all equal? A very crappy customer support experience.

Jeremy Mar 01, 2007 2:20 PM

# re: How's This For Tech Support?

Or how's this? My friend Darren was told to update his BIOS and then reinstall Windows because his laptop fan was making too much noise. Really!

Pretty funnny write up here: http://darrensargent.com/blog/?p=15

Jeremy Mar 01, 2007 8:21 PM

# re: How's This For Tech Support?

Oops. Here it is with a proper link:

The wonders of offshore tech support

Brandon K. Mar 02, 2007 10:40 AM

# re: How's This For Tech Support?

Wow, and I thought Time Warner was bad. I wonder what they would do if you called back 5 min later and said "So I just got off the phone with Bill Gates and he says you are full of it. Now can we please fix the problem?"